Together we can change education

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  • English
  • Čeština
  • Русский язык
  • 中文

 FAQs

Do you have a question about Lipa, who we are or what we do? Check out our FAQs to find the answer.

Download / Install

·Which device do I need to play Lipa Learning games?

You need to have an iPhone, iPad, iPod Touch, an Android Smartphone/Tablet or a Windows Phone.

·Why can’t I download the app on Google Play?

Check to see if you have the required Android version. You need to have Android version 4.0 or higher.

·Why can’t I download from the App Store?

Please check if you are connected via Wi-Fi instead of your mobile internet connection. Some of our games are quite large, and can only be downloaded via Wi-Fi.

·My children accidentally removed a game from my device. Can I re-download it onto my iPhone or iPad?

Yes. Visit the App Store, search for the game again, and press ‘Get’.

In-game

·Are there any ads in your games?

No. As ads really distract from valuable content and are definitely not appropriate in educational apps, we decided to never use ads in our games.

·Can I change the language of Lipa Learning games?

Yes. Lipa Learning games are available in British English, American English, Czech, German, French, Spanish, Mexican Spanish, Russian, Chinese, Japanese and Turkish.

Just go in to the settings of your device and change your preferred language to the new one you would like to use in our game.

·How can I reset my game progress?

To restart your game progress you have to start a game, go to the level pack selection screen and use the restart button in the upper right corner. This button will not show up before you progress to the second level or later.

·Why can’t I hear any sound? (iPhone / iPad)

  1. Check if the switch on the upper corner of your device is not switched off.
  2. Try to turn the volume up using the buttons on the side of your device.
  3. Check if the in-game purple sound button is not crossed.
  4. If nothing above worked, please try to restart your device.

·While playing your games, how can I take a photo from the game?

There are 2 ways to take a snapshot from our games:

  1. In certain parts of our games, children are rewarded with an animation. At the end of the animation a new button for taking a snapshot will be shown in the lower left corner.
  2. If you would like to take a snapshot of another part of a game, you have to use the hardware button combination or appropriate gesture used by your device.
    1. You can use the combination of the “Home button” and “Lock button” to take a snapshot.
    2. If you are using an Android device, you should be able to use the gesture of swiping your palm on the screen from left to right.

·Snapshots are not saving.

To enable your device to save a snapshot, make sure that our game has permission to save photos to your device. You can find this in the general settings of your device.

About Lipa Learning

·What is the main goal of Lipa Learning?

  1. Lipa Learning has a simple goal - to change education and to build educational foundations for preschool children.
  2. We want to achieve this goal by creating lovely, fun educational games with appropriate content for children 6 years old and under.

·Is there a Privacy Policy for Lipa Learning games?

Yes. Our specialists are thrilled to make our games as safe for kids as possible. Our games do not need personal details about your child. Please see our Privacy Policy here.

Additional

·I like the Lipa game my child played! How can I find your other games?

  1. When you already have one of our games, the easiest way is to click on the “more games” button inside our games. There you can find all our games with a short description and a link to the store to download them.
  2. The second way, which we recommend to everyone, is to install the Lipa Gateway family application, made for parents. This application will show you all our games, what your children can learn from them and all the news from Lipa Learning. With regular updates your information will stay up-to-date.

·Can I contribute to your social networks?

We’d love to read and hear your comments and responses!

·I have an idea for Lipa Learning games, what should I do?

We love feedback from our audience! Please write us an email at support@lipalearning.com or drop us a line on our facebook profile. We look forward to hearing from you!

·How can I stay informed about improvements and news from Lipa Learning?

  1. You can subscribe via e-mail on the main page of our website.
  2. If you don’t want to share your email with us, you can still stay informed through our Lipa Gateway application or stay up-to-date by following us on Facebook, Twitter, Instagram and Pinterest. You can also see videos of our games on YouTube.

·I have a problem that is not described here, what can I do?

We are sorry to hear that anyone has a problem with our games, but we really want to hear about it. Please, drop us a line using our contact us form.